Blog entry by marie robert
Apple released its blueprint of how they will open the retail stores with safety measures and by following the official health guidelines provided by the WHO. Deirdre O’Brien, head of Apple, has posted a letter on the official website detailing their plan to start their operations in their respective stores in different locations. Apple shut all its stores in March due to the spread of the vicious virus globally. All the stores in Greater China reopened in that same month with some preventive measures.
O’Brien posted on the official website, “Our commitment is to serve a safe and virus free service from their respective stores, and we are looking forward to reopening their stores after ensuring all the safety measures.” He added, “We are looking at all the data like local cases, trends, and also looking for guidance from the local as well as national health officials. These are not the decisions that we are rushing for, and stores will be going to reopen with preventive measures, and if any problem found, the stores could be shut-down again.”
According to the officials and the 9to5Mac reports, more than 80% of Apple’s 510 worldwide remain closed down, but the blueprint is ready to reopen 25more stores in the United States, 10 in Italy, 12 in Canada in coming weeks. Yes, indeed, all the services might not be available in all the stores, and the services offered by these stores may vary. All the stores will allow their customers to make Genius Bar reservations, and you can pick up the items that you ordered online. The Genius Bar stations usually offer this service and the employees of this service are known as the Geniuses. Because they are trained to help customers with both software and hardware and for visiting the Genius Bar, you may need to make the reservation and should schedule a time before reaching the store.
But some stores will only offer storefront services to their customers to reach the store and take the services.
O’Brien also added that for the stores which get reopened for the customers, the temperature checks would be there. All the staff working over there or the customers visiting have to cover their face from the mask. Even when the customers who don’t have their mask, the stores will provide the mask. The stores will enforce social distancing rules and ensure the limited number of people in the store at one time.
O’Brien also posted that in every store, we are planning to limit occupancy and try to provide lots of room, and we will focus on personalized or one-on-one services throughout all the stores.
A while ago, Apple reopened a few stores in the United States in Idaho, Alabama, South Carolina, and Alaska. Media reports confirmed that this week, Apple is going to reopen its stores in Colorado, Oklahoma, Hawaii, and Florida, along with some locations like Washington and California, with some services. Although, the details of the re-openings will be going to update via Apple’s tool – Find a Store tool.